Sunday, June 20, 2010

Sleek look for your office - Best All-in-one PC

This space-saving sleek all in one computer has an integrated 19-inch display. The A70z PC, which comes with bundled Power Manager software, boots in just 35 seconds. It can be configured with a high-resolution webcam for video calls. With a single energy efficient power supply, you can save $65 on your power bill per year.

Available Microsoft Windows 7 & Office 2010 for maximum productivity and reliability. Combine with Vcare 24x7 monitoring & support service from Vertigoal Inc. to keep your technology running smoothly and your staff productive.
Starts at: $549 and up

The Best New Business Desktops - #3
ThinkCentre A70z Inc., February, 2010

Product video and more details at:

Optional wireless keyboard/mouse and height adjustable monitor stand

Sunday, June 13, 2010

Easy access to Visual Voice Mail

Voice mail is a necessary evil, but it’s part of the way we communicate. Many businesses need to have voicemail, just like email. The key is to be responsive and properly manage your messages. If you’re tired of dealing with codes to access and listen to voice mail messages, there’s an easier way. It’s called Viewpoint and it comes built-in with the Wave IP 500 or 2500 phone system.

Quickly and easily check voicemail messages and check them in order of priority, just like email.

- Make text notes within the message
- Forward the message to email or another VM box and append your own custom message.
- Listen to the message on your computer speakers or on your desk phone
- Use the sidebar to rewind or forward
- built-in automatic or manual voice mail to email is available (just enable or

When you’re done listening, return the call without having to dial the number. Two mouse clicks and you’re connected. It’s the quickest and easiest way to manage voicemail.

With the presence settings in Wave IP ViewPoint, you can let callers know your status. Perhaps you’re on the road or in a meeting, the visual status will let everyone know your presence. Specific voice mail greetings can also be used with your status, so that your customers know when to expect a call back.

Voicemail is easier with ViewPoint. Customers, suppliers and employees will appreciate the status notification and feel confident in leaving a message. This encourages voicemail to be used as it’s meant to, similar to email, but with voice.

Learn more & download a product brochure at:

Is voice mail useful? (hint: it’s in the greeting)

A poor voice mail message goes something like this, “ Hi it’s (so and so), call me at (phone number)”. Quite honestly, I find these types of voice mails frustrating. They’re no different than an email without substance. This kind of communication is inefficient, time consuming and not very effective. Furthermore, most people’s inclination is to leave these types of messages for last. If you want to ensure a quick priority response to your voice mail message, learn to leave detailed messages.

Voicemail is an effective useful tool, when used properly. Most people don’t understand how to use it. So tell them... In your voicemail greeting, tell your caller what type of detail you want them to leave in their message to you.

Here’s an example of an effective personal voicemail greeting:
Hello, you’ve reached (NAME) at (COMPANY). I’m sorry I unavailable at the moment, but if you’d like to leave your name, telephone number and details of how I can help you, I’ll get back to you as soon as possible. Thank you for calling (COMPANY) and have a great day. (15 seconds).

When you receive a message with detail of what’s required, you can return a call with the information to assist with the inquiry. You deal with it efficiently, usually with one return call.

Truth be told, not everyone listens to greetings, but the majority do. This simple thing can help improve the way you communicate using voice mail.

Contact me for free voicemail greeting sample scripts and voicemail etiquette ideas at 905-709-2656 ex.111 or

Top 30 Failed Technology Predictions

These are my personal favourites...

1. “There is no reason anyone would want a computer in their home.” — Ken Olson, president, chairman and founder of Digital Equipment Corp. (DEC), maker of big business mainframe computers, arguing against the PC in 1977.

17. “This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.” — A memo at Western Union, 1878 (or 1876).

See all 30 predictions at:

Thursday, June 10, 2010

What is VoIP (voice over IP)

The internet has changed the way people live, work and communicate. VoIP (Voice over Internet Protocol) is one of the technologies behind this communication revolution. How can it help and what are the benifits? Learn more at :

Wave IP phone system receives Product of the Year Award

Wave IP—Setting the standard in Unified Communications

Industry award recognizes product innovation in the field of Unified Communications. "It is an honor to grant Vertical Communications with a 2009 Product of the Year Award for the Wave IP 500 converged telephony system. Vertical has proven their dedication to quality and excellence while supporting the needs in the marketplace"—Rich Tehrani, CEO, TMC

Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility and features - unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR - in a single system. Learn more

"We have an aggressive product development strategy in place for Wave IP and our approach to Unifying Communications will continue to set the standard in the telephony industry, as part of this strategy we will be releasing a major software update in June that will introduce Mobile Extension, offering the ability to use any device on any network as a PBX extension, an integrated Softphone in our award winning ViewPoint desktop application and secure corporate Instant Messaging"—Peter Bailey, President, Vertical Communications
Product brochure available, click HERE

Sunday, June 6, 2010

SPAM is almost 70% of email

S*P*A*M has reached a new record, 70% of all email is S*p*a*m*s, so be careful when you click on those e-mails, asking you to see your video on YOUTUBE or discounted gift certificates or greeting card claiming to come from your friends (spammers are mining your friend's names from social networking sites and impersonating as your friends).

Secure your computer systems with a robust and cost effective spam and antivirus security solution. Watch a video and learn more at:

Work with confidence

Lenovo, innovative quality reliable computer hardware for your business. Now available with Microsoft Windows 7 and Office 2010.
Desktops | Laptops | Tablets | Servers | Rack-Mounted Servers | LCD Monitors

See a product presentation and the latest pricing at:

Lenovo - the fastest-growing PC maker

Strong sales growth lifted PC maker Lenovo to big gains. Revenue rose by a record 33 percent, to $4.8 billion, as PC shipments soared by 42 percent. Notebook computers led Lenovo’s surge in sales, with shipments leaping 46 percent year over year. Sales of desktops rose 18 percent.

Read more: Lenovo becomes world’s fastest-growing PC maker - Triangle Business Journal